Terms & Conditions
First and foremost please remember that these tiles are handmade and in some instances hand cut. There will be variations and imperfections – this is the beauty of handmade products.
While all products that are custom made are not refundable – we will always work with you to make sure you get what you ordered and what you like. To this end we always make sure that you have samples to approve either in person or if you are comfortable from a picture before we start making your tiles in bulk.
INSPECTION UPON DELIVERY
Immediately upon delivery, please inspect your tiles for accuracy of materials ordered, including quality, color and quantity. In the unlikely event that tiles may have been damaged during shipment, a freight claim must be filed with the delivering carrier within five (5) days of receipt of material. Any damage that is visible upon delivery must be noted on the freight carrier delivery receipt. All claims must be presented in writing to the delivering carrier with a copy to Ceramic Concepts.
The customer or customer’s representative should inspect the tile before installation. Installation signifies acceptance and no adjustments can be made once material has been installed. Tiles should be installed by pulling from all pallets or cartons to insure optimal blending of shade variation. In some instances where there is deliberate shading variances we will mark the boxes to let you which shade is in which box.
If you order from our “instock “ tiles lead times can take as little as 14 days or in some cases may exceed 120 days depending on the bisque used (availability) and the quantities order. Special/custom orders likely take 2-4 weeks in development of glaze and patterns for the sample and then an additional 4-6 weeks on average for the mass production. This again varies on the quantities ordered and our schedule – please contact us with your specific details to confirm and get a quote. None of our tiles are inventoried at this time – so please know that each order is made to order. Please place your order as far in advance as possible to ensure that all the tiles are available when you need it.
While Ceramic Concepts design consultant is available to help design your installation and to help estimate quantities, we will not be held responsible for final quantities. Your interior designer, architect or tile setter should provide you with quantities for ordering. We recommend that you order 5 to 10% extra to use for cuts and any miscounts that might come up. Any additions or changes to the original order could delay the delivery date and may result in dye lot variation. We cannot guarantee color or shade matching from shipment to shipment.
Ceramic Concepts does not accept responsibility or liability for installation, grouting, sealing or refinishing of any product. Please do you research and consult your tile setter/contractor.
VARIATION AND UNIFORMITY
There are variations in partially our handmade and sometimes hand cut tiles. There will be some color and size variation.
Handcrafted tiles will exhibit a wide range of tone within a given hue or color. The color of the field tile and trim or moldings will vary and color from shipment to shipment will also vary. Other inherent variations include size, thickness and surface texture. Some warping or crazing and crackle may appear on the surface of the tile.
Ceramic Concepts cannot accept claims for color variation or defining crazing as a reason for rejection of our tiles.
Special or custom order products cannot be returned. These orders are non-cancelable.
The same applies to special orders purchased by Ceramic Concepts on the customer’s behalf from independent vendors for glazing cannot be returned and orders cannot be cancelled.
Anything from our instock tiles may be returned with prior written authorization within thirty (30) days of receipt. All approved returns are subject to a 30% restocking fee, plus freight to and from the shipping location. We cannot accept returns on tile e that is in any way damaged or not in resalable condition.
PAYMENT, TERMS AND CREDIT EXTENSION
All tiles are purchased with a 50% deposit due upon placement of order or 100% if order is less than $1,000. The balance of the order, plus freight and handling charges is due before shipment
If payment is not made according to the terms of sale, the purchaser agrees to pay interest at the lesser of 1.5% per month or the amount permitted by law and to pay all reasonable collection costs including attorney fees.
Ceramic Concepts shall not be liable for any delay in delivery or suspension or cancellation of performance hereunder due to any causes beyond its control, including but not limited to, acts of God or government, delays in production or shipping and delays caused by strikes or accidents. In the event of such delay, Ceramic Concepts time for delivery or other performance shall be extended for a period equal to the duration of such delay.
LIMITED ONE YEAR WARRANTY
All Ceramic Concepts tiles carry a One Year Limited Warranty unless otherwise noted.
Except as noted, Ceramic Concepts tiles are warranted to the original consumer/purchaser to be reasonably free from defects in materials and workmanship for one (1) year from date of installation when properly handled and installed. Ceramic Concepts makes no warranty that these products are suitable for any particular purpose and can make no other warranties, express or implied other than those stated above.
Ceramic Concepts will, at its own election, repair or replace the product or make appropriate adjustments where its inspection discloses any such defects occurring in normal usage within one year after proper installation. Other than the “costs” noted above, Ceramic Concepts is not liable for any direct or indirect costs associated with the repair or replacement of the product including removal, installation or reinstallation of the product. Tile, and terra cotta products should be inspected prior to installation and any defects must be reported at that time. Installation constitutes acceptance of the product. Damage to product caused by inappropriate installation, accident, misuse, abuse, or improper maintenance is not covered by the warranty. With respect to tile, and terra cotta variations in color, shade, grain, flow, tonality, crazing, veining and texture are inherent characteristics thereof and are not defects.
Variations in facial dimensions and thickness will be allowed as per industry standards. No Warranties are made against crazing, scratching or wear due to: improper installation; including improper alteration of the surface with sealers or grout, falling objects, misuse, abuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.