**Frequently Asked Questions (FAQs)**

**1. How do I place a custom order for ceramic tiles?**
To place a custom order, simply get in touch with us through our contact page and upon reply you can send us any inspiration ideas or colors you have for a quote. Our team will guide you through the process and discuss your specific requirements to create the perfect custom ceramic tiles for you.

**2. Can I request a specific design or pattern for my custom tiles?**
Absolutely! We specialize in creating unique and personalized designs for our customers. Whether you have a specific pattern in mind or need assistance in designing one, our team will work closely with you to bring your vision to life.

**3. What types of customization options are available?**
We offer a wide range of customization options:

a. Colors: we have a set palette of 50+ glaze colors you can pick from, you supply your own palette of colors to be formulated.

b. Patterns: we have a wide range of traditions, or modern designs you can pick from or you can supply your own inspiration and we can work on the art together to come up with your perfect solution.

**4. How long does it take to receive my custom tiles?**
The turnaround time for custom orders depends on the complexity of the design and the stages required to produce them. Our team will provide you with an estimated timeline during the consultation process. Rest assured, we strive to complete orders in a timely manner without compromising on quality. We always make sure you have approved our work before we move forward to the next step.

**5. Can I order a sample before placing a larger custom order?**
Yes, we offer sample tiles for most of our designs. Contact us to request a sample, and we'll be happy to provide one for you to evaluate the quality and design before placing a larger order. You can also easily place an order for a sample on our online store.

**6. What is your return or exchange policy for custom-made tiles?**
Due to the personalized nature of custom-made tiles, we do not accept returns or exchanges unless the product is defective or damaged upon arrival. However, our team is committed to ensuring your satisfaction, so please reach out to us if you encounter any issues with your order.

**7. Do you offer installation services for custom tiles?**
While we do not provide installation services, we maybe able recommend professional installers or contractors in the Los Angeles area who specialize in working with ceramic tiles. If needed, we're happy to offer guidance and support throughout the installation process to ensure a seamless outcome - but our expertise lies in making the tiles 

**8. Can I use custom ceramic tiles for outdoor applications?**
Yes, our custom ceramic tiles are suitable for both indoor and outdoor use, depending on the glaze and finish chosen. However, we recommend consulting with our team to determine the best options for your specific project requirements.

If you have any other questions or inquiries not addressed here, please don't hesitate to reach out to us. Our team is always here to assist you!